Unable to connect Roon despite being plugged into Ethernet (ref#XDRG5O)

[bryan]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· Google Nest

Click below for next steps with an Google Nest mesh network.

· I still need help.

Describe the issue

Roon is turned on and plugged into ethernet cable that connects to directly to router, but still no connection.

Describe your network setup

Routers

[connor]

Hi @bryan,

Thank you for posting.

What machine are you using to host RoonServer (Nucleus, Windows, MacOS, ROCK, etc.)?

Is this RoonServer machine connected via ethernet to your main router or to a network switch?

Our diagnostics don’t indicate any active devices on your network, so I’d additionally verify that no network firewalls or antivirus software are entirely blocking Roon. Try signing out and back in of your Roon account in a browser.

We’ll look for your response. Thanks!