Unable to connect Roon Remote to Core (ref#L7DFIU)

Support
1

Network Setup

· I use my ISP's router alongside a personal router.

ARC Status

· ARC is *Ready*

Describe the issue

No connection

Describe your network setup

My old iPad Pro dies, and my new iPad Pro won’t connect

2

Hi @frank_giuliani,

You mentioned an iPad and Roon ARC in your post - just to be clear, if the iPad doesn’t have a cellular antenna, it won’t be able to reach your server outside your home network regardless of the port forwarding status.

If you’re having issues with Roon or ARC on your home network with the iPad, please ensure you’ve set your Private Wifi Address to “Fixed” in the iPad settings. This is under Settings → WiFi → click on your home network → WiFi Details.

If this doesn’t help, please let us know the operating system on which you’ve set up your RoonServer. Our diagnostic servers are having a hard time reaching your server at the moment.

We’ll watch for your response and proceed from there. Thank you!

3

I wonder if I need to set up my iPad Pro as if I’m a new member with all new data.

4

I’m only about 5 feet away from my system as I have been the many years I’ve been on Roon ( which I love). I think it’s my new iPad Pro that is causing the problem but have no idea that to do next. There must be an answer.

5

Hello @frank_giuliani ,

Can you please clarify, are you trying to connect to Roon remote (regular Roon app), or to ARC (Roon on-the-go)? Can you check iOS Settings → Apps → Roon, and ensure Local Network Access is switched to On? Is there only one router in your setup?

6

Hi @frank_giuliani,

Can you please share a screenshot showing where you’re stuck on the problematic iPad? We need to confirm whether this is a Roon or ARC issue, as these will require different settings adjustments to resolve.

7

Hi @frank_giuliani,

We’re eager to help resolve this problem but we haven’t seen a response in the last few days. This thread is going to automatically close shortly without any new activity. If you’re still having issues with connectivity in Roon, please let us know. Thanks!

8

I’m sorry, I sent you an e mail thanking you because I or you got it working. I did connected everything and connected it again and it works! I thank you so much for helping me get my favorite music again. Thank you Conner

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