Unable to connect, stuck on 'searching for Roon servers' (ref#3FVCDJ)

Support
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Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

All I can get is “searching for Roon servers”

Describe your network setup

Plugged directly to router

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@Dean_Patriquin what happens if you select “Select a different Roon Server”?

1 Like
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Now all I can get is “searching for Roon server” with a magnifying glass moving around. I have unplugged the core, it is on, connected, I changed the Ethernet cable port with another one that is working with something else.

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Can you see the Nucleus connected from within your router’s connected devices list?

1 Like
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Hey @Dean_Patriquin,

In addition to the questions asked above, it may be helpful to confirm all your Roon devices are functioning on the same subnet within your local network.

If you’re able to access your router settings, you should have a device list that will show you each IP for each device. Let us know your findings! :+1:

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