Unable to Connect to ARC Remotely or Locally After Cloudflare Issues (ref#3SRJV3)

[James_Oz]

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· I can't connect ARC neithe remotely nor inside my home network since cloudflare issues. I've read cloudflare iss were fixed so is the problem on my end now? I didnt have any problems with connection before cloudflare maintenance. I can connec to roon using normal app I think its called Roon Bridge. When I go settings-Roon ARC it says not ready. { "ipv4_connectivity": {"status":"NetworkError","status_code":530,"error":"error code: 1016"}, "external_ip": {"actual_external_ip":"31.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"31.aaa.bbb.ccc"}, "natpmp_autoconfig": {"status":"NotFound"}, "upnp_autoconfig": {"status":"NotFound"}, "multinat_autoconfig": {"status":"Success","error":"No Error","routers":3,"routers_mapped":1} }

Tell us about your home network

· I've got a static ip. i USE tp-link archer vr300

[alex_h (Alex)]

Hello @James_Oz,

Thanks for reaching out to us with this problem.

The error codes 1016 and 530 you are seeing indicate an issue on our end, which means there is nothing wrong on your side.

Please wait a little while as we work on resolving the problem.

Once you stop seeing the 530 and 1016 errors, it means the issue is resolved and you can connect.

Thanks.

[James_Oz]

thank you. i’ve just read a post saying DNS issues were resolved but i still got same issue unfortunately.

[vadim]

Hello @James_Oz

We can confirm that the issue has been resolved today. Would you kindly confirm that you are still facing the issue and provide us with the fresh diagnostic report from Settings → Roon ARC?

[James_Oz]

Yes, it works! Thank you.