Unable to Connect to ARC using Eero Network (ref#4VBTV4)

[Roberto_Velazquez_Bo (Roberto Velazquez Bolio)]

Network Setup

· I use my ISP's router alongside a personal router.

ARC Status

· ARC is *Not Ready*

Roon Error Code

· “natpmp_autoconfig”: {“status”:“NotFound”}, “upnp_autoconfig”: {“status”:“NotFound”} }

Have you successfully located and enabled the UPnP or NAT-PMP settings in your router's web UI?

· I've turned UPnP/ NAT-PMP on and ARC won't connect

Select the Diagnostic Keyword or Text String

· Something else

Don't give up yet.

· I'm stuck. I'd like to create a post to ask Roon Community for help.

Describe the issue

I use Eero, can't connect to ARC... tried everything keep gettin this: {
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"201.hhh.vvv.www","actual_external_ipv6":"null","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"}
}

Describe your network setup

EERO 6

[noris]

Hi @Roberto_Velazquez_Bo ,

Welcome to the forum! Using the Eero app, have you been able to set up a manual port forwarding rule?

@Roberto_Velazquez_Bo

· I use my ISP’s router alongside a personal router.

Having two routers performing DHCP duties can cause issues with setting up proper port forwarding. I would suggest putting your ISP router into bridge mode and leaving just the Eero to perform the routing.