Unable to connect to ARC via Tailscale after re-installing Roon (ref#FB81X8)

Support
1

Network Setup

· I use a single personal router not provided by my ISP

ARC Status

· ARC is *Not Ready*

Roon Error Code

· The ARC settings page says "Not Ready," but I can still connect to ARC via cellular data. I'm having another problem.

Describe the issue

I've been successfully using ARC via Tailscale for months with no issues, until I recently re-installed Roon (due to the constant issue of Audio Sources disappearing). After re-installing, I was able to restore my Roon backup and can access it from mobile devices within network, but can no longer connect to ARC when outside of the network. I tried re-installing the Tailscale Docker (I'm using a UGREEN NAS as my Roon Server) and the connections all show connected/green, as well as re-installing ARC on mobile, toggling all connections on/off, restarting Roon Server, etc. Anything I'm missing?

Describe your network setup

- ISP: Zentro
- UGREEN DXP2800
- linked via WiFi/Ethernet, ASUS RT-AX5400 router
- macOS Tahoe 26.5, iOS 26.4.2

2

seems I misread the automated questionnaire sorry, to be clear I CANNOT connect to ARC via cellular data, that is the issue

3

Ok, I think I solved it.

in Roon iOS settings, I toggled “Reset Roon Remote on next startup” and that seems to have fixed the issue

4

Hello @technotrout,

That is great news! Thank you for following up and sharing your solution.

Since everything is working smoothly again, I will go ahead and close this thread. Enjoy your music on the go, and please feel free to reach out if you ever need assistance in the future!