Unable to connect to Auralic Roon Ready streamer (ref#AK3M28)

[impasto_vassals34]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

Can’t connect to my auralic Roon ready streamer

Describe your network setup

Deco

[vadim]

Hello @impasto_vassals34,

Thank you for reaching out to Roon Support, and welcome to our community!

I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Roon Server is active, a set of logs will automatically be generated and uploaded to our servers for analysis.

I can see that one of your current active zone is AURALiC - VEGA_S1 (Zone: VegaS1).
Could you kindly confirm whether the issue still persists?

Additionally, please provide the following details about your setup to help us investigate further:

• How your Core and AURALiC streamer are connected (Wi-Fi, Ethernet, same router or different access points)
• The exact model of your Deco system and how it’s configured (router + mesh, access point mode, etc.)
• Any network switches, extenders, or firewalls in use
• If possible, the timestamp of when the connection issue last occurred (with your local time zone)

This information will help us narrow down the cause and assist you more effectively.