Unable to connect to new Roon ROCK server for codec and song addition (ref#E1JO1I)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

I have had Roon for several years. Unfortunately I had to change Roon Rock server. I have a new one online but can't connect to it adding codec or even connect to add songs. No problems doing so with the old Rock server.

Describe your network setup

The same as when the system worked. No changes but the Rock server itself.

2

Hey @Johan_Tyrgarden,

Thanks for writing in and for sharing your report! To confirm, do you have any issues accessing the webUI of your ROCK?

Here’s more info:

Are you able to connect to your ROCK across any of your devices? If its your windows remote you’re primarily having issues with - it sounds like you’re running into a known issue caused by Microsoft tightening security. The username and password is still guest and guest, to access Roon OS, but now you’ll have to perform a few extra steps to tell Windows that it’s OK to connect to your ROCK system as well.

This article breaks down how to solve it:

  • Start at step 6 if you have Windows 11 Pro
  • Start at step 8 if you have Windows 11 Home

Let me know if this helps! :+1:

1 Like
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Hi and thank you for the swift reply.

This was most unfortunate.
I recently had the same issue with another computer so I already knew about the Powershell thing.

I did the same thing with my new computer but it did not work.
Tried again today and it did work.

Guess I must have mistyped something.. sorry for wasting your time but big thanks for reaching out. :slight_smile:

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