all the same, tryed it some times…
wanna follow this instruction If you already have a scheduled backup
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Go to the Backup tab of Settings
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Click Scheduled Backup
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Click the “three dots” and select “Force Backup Now”
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When the backup completes you should see “Last Successful Backup” at the bottom of the Window
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Shut down your Roon Server
but what´s the meaning of:
“Shut down your Roon Server”
…sorry, I´m german…
because if I want to install a backup, I need the server?!
Since the new server is running, wait for Roon @support to reply since they should be able to see it and view the logs to determine what is happening.
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These instructions are for the old server to make a backup for transferring to the new server. You only need to do this if your current backup is not up-to-date.
they´ll get crazy bout my logs… 
Hi @Matz,
Thanks for your patience. This new ROCK can reach our diagnostic servers and appears to be busy importing and analyzing a library from a network storage location. However, the server has logged some irregularity receiving an IPv4 address from the router.
Can you please share the Networking section of the RoonOS Web admin page for the ROCK to which you’re attempting to connect? This section was cropped out of your earlier screenshot, so we’ll need to request one more.
We see the relevant ROCK in our diagnostic servers, but it doesn’t appear to be receiving an IP address from the same DHCP server as the rest of your Roon environment. Do you have any network hardware involved in this setup other than the Fritz!Box router? This might include Fritz!Box access points that came with the router, or managed switches you’ve installed yourself.
Once we understand how this network is performing DHCP, we should be able to troubleshoot any issues you’re still having with the connection protocol on your new ROCK.
We’ll watch for your response. Please ensure all your network hardware is connected via ethernet during troubleshooting. If you’re unable to hardwire the physical connections, then please let us know which points in your network are relying on WiFi alone.
We’ll watch for your response. Thank you!
I notice that this NUC has two network interfaces, so screenshots from both tabs may be useful. Likewise, what port is the cable connected?
Powerline adaptors are often troublesome, and not really recommended by Roon Labs; see:
Why don’t you move the ROCK/NUC unit to the same switch that your Musik NAS is attached to? That should certainly improve things.
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OK, was an idea before, will be my next try…
My idea is, since both the NAS and my ROCK have two LAN ports each, to connect them additionally via a cross-cable, or would that cause even bigger problems?
I’ll have to continue using the powerline adapter only for connecting to my fritzbox cause the remote. Since my NAS is too loud for my wife, it’s in the basement, where there’s no LAN.
Hi @Matz,
In theory, a crossover cable directly connecting your NAS to ROCK should work, although it’s not something we’ve commonly seen in practice. I’d be very interested to hear how it goes if you give it a try.
If that setup doesn’t work out, the approach suggested by @Geoff_Coupe should be a solid alternative; as long as the NAS noise isn’t a concern. Let us know how it goes either way.
First, my wife gave me permission to temporarily bring the NAS back into the apartment for testing purposes. I’m currently trying to restore a backup; I’ll test the crosscable tomorrow…
Hi @Matz,
Sounds good. If you run into any trouble with the backup process or have any questions along the way, feel free to reach out. We’re here to help.
I think I’m missing something here - why are you bringing the NAS into your apartment? Surely it’s more logical to put the NUC in the basement with the NAS and connect them both to the switch (which I assume is also in the basement - looking at your diagram)?
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there is still the powerline connection from the apartment (fritzbox) to the basement from which the errors could originate
? I only see one powerline shown in your diagram, and that doesn’t seem to be connected to the basement equipment. Perhaps you could post an accurate diagram of your network to clarify things for the support team?
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wanted to say, even if I have ROCK and NAS on a switch in the basement, there is still the powerline connection to the remote and to the Devialets
sorry, don´t know how to design a diagram, what I can tell you is the situation atm:
ROCK and NAS are direct connected to the FritzBox.
NUC is connected via switch 1 which is connected with switch 2 to the FritzBox.
Devialets are cconnected via switch 3 to FritzBox.
Basement is connected via powerline to FritzBox.
Hope, this will help
True, but this is just a single hop. Whereas server to NAS is two over the powerline, and it is much more chatty.
I also note that you are using the second Ethernet port on the NUC, which shouldn’t be an issue, but no DNS server is listed. This looks like a misconfiguration on your router.
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