Is Roon Server running?
· Yes, Roon Server is turned on and running.
What do you see on your screen?
· I see something else
When you try to connect, what screen do you see?
· I see something else
Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
· No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Nucleus*
Select any of the following components that are present in your local network setup
· *Mesh networks*
You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.
· Eero
Click below for next steps with an Eero mesh network.
· I still need help.
Describe the issue
We are not able to connect to the Nucleus player with attached usb storage after changing our router to eero. It is hardwired through a passive switch and shows up as ip# 192.168.4.49 after a power cycle (DHCP).
Describe your network setup
We are unable to connect to our Nucleus (serial # 48210B25D3BF) and attached usb storage after switching to an eero mesh router and passive switching. All other DHCP gear on the network grabbed an ip and is working. When we click on "configure Roon OS devices" it comes up with the correct serial # and an ip address in the proper range (192.168.4.49). Clicking on the ip number in this screen spins forever and does not connect. We have tried 4 different platforms with the same results (android, ios, windows, macos). We currently have a temp server on the Mac itself, and are having trouble removing it in favor of the Roon Nucleus that will hopefully.soon work. Thanks for your help!