Is Roon Server running?
· Yes, Roon Server is turned on and running.
What do you see on your screen?
· "Looking for your Roon Server"
Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
· No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Windows*
Select any of the following components that are present in your local network setup
· None of the above
Describe the issue
Ever since the last power outage three weeks ago (which rarely happens) I have been unable to connect Nucleus+. I rebooted the modem and router, unplugged all connections to the Nucleus, waited sometimes overnight, and plugged back in and nothing works. It simply will not connect even though it is on and the ethernet light is flashing. None of the remotes connect either. Any advice from somebody who has had this problem and got it resolved would be greatly appreciated.
Describe your network setup
Nucleus+ is connected via ethernet to Netgear Nighthawk R7000. Modem is Arris Touchstone CM8200
