Unable to connect to Nucleus+ after updating to MacOS Sequoia 15.1 (ref#66L4JI)

[Joshua_Leader]

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

Description of Issue

I am using a Nucleus+ as my core. I recently updated my MacOS to Sequoia 15.1 (as well as updating my iOS devices). When I recently launched the Roon app (whether from my Mac, iPad, or iPhone), I now can’t find the core. I can’t connect to it via nucleusplus.local on my network or any other way I am aware of. I have reset the router, restarted my computer, and the Nucleus+ has been powered off and on several times. I removed and reloaded the Roon app on the Mac and iPad. The Nucleus does turn on and it appears there is connectivity between the router and the Nucleus because I see the lights on the connection on both. I am not sure if this is an issue with all the new MAcOS and iOS updates or a repeat of a hardware problem I previously had with my Nucleus+, which required replacement of a board. Please advise. Thanks.

Last details on software build before update was:
The Nucleus+ OS is Version 1.0 (build 254) production

The Roon Server Software is Version 2.0 (build 1211) production

Roon Database Version 1.0 (build 14) production.

Remotes - MacBook Pro, M1, MacOS Sequoia 15.1/iPad Pro iOS 18.1

Networking Gear & Setup Details

The Nucleus+ is connected by ethernet into my router.

Connected Audio Devices

Number of Tracks in Library

Approx. 26,000.

Describe your network setup

Described ab

[benjamin]

Hey @Joshua_Leader,

Thanks so much for taking the time to write in and share your report!

@Joshua_Leader

I can’t connect to it via nucleusplus.local

Are you able to access the webUI any other way? Here’s more info:

RoonOS webUI

Within the Mac itself, can you please navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.

If none of the above help, can you next plug a monitor into the Nucleus via HDMI and share a screenshot of what you see?

[Joshua_Leader]

I cannot connect to the webUI in any way that I am aware of. I had already tried to toggle on and off the local network access and rebooted my machine multiple times. I plugged in a monitor to the Nucleus and I don’t see anything. I am starting to think that this is a hardware problem again. I believe last year, shortly after getting the Nucleus+, it failed and had to have a board replaced. This now seems like it might be the same issue, and maybe I just have a faulty machine.

[noris]

Hi @Joshua_Leader ,

If you have no HDMI output, unfortunately, it does sound like a hardware issue. Please complete the below form to get in touch with our RMA team:

https://account.roon.app/en/contact/nucleus-troubleshooting/