Unable to Connect to Nucleus Despite Successful Ping (ref#B00393)

Support Nucleus Support
1

What’s happening?

· My Roon software won't start up

Describe the issue

I can ping the nucleus but not connect

Describe your network setup

router modem and switch

2

Robert,

Please provide a few more details: Roon and OS versions; errors in Roon (screengrab) and whether anything has changed - particularly in Roon’s settings and your SAMBA mount to Nucleus…

3

Hello @Robert_Swartz ,

Thanks for your message. I am looking over your account but I do not see your Nucleus as being online at all recently, do you still see the Nucleus power button glow when you turn it on, does it look like it is booting? If this is a hardware issue, then the below form would be better to fill out, as it would put you in touch with the RMA team directly:

https://account.roon.app/en/contact/nucleus-troubleshooting/

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