Unable to connect to Nucleus+ for a long time despite multiple attempts (ref#IL816W)

[johnson.ezcarry]

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I see my Roon Server, but I still can't connect.

When you try to connect, what screen do you see?

· Just the Roon logo

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· *Powerline Adapters*

You mentioned powerline adapters in your network setup.

· I still can't see Roon Server even after bypassing powerline adatapter

Describe the issue

I using Nucleus+ for Roon service but can’t connect it for long time ago even try a lot of ways that you suggested but still not working, please help!!

Describe your network setup

I connected it direct to modems

[noris]

Hello @johnson.ezcarry ,

Welcome to the forum. I’m looking over your account diagnostic and I see that the Nucleus showed up around the time of your post, though it didn’t register with a valid IPv4 address. Have you tried to use a different Ethernet cable for the connection? Are your Roon apps connecting to the same router, or is there an additional router in use in the location?

[johnson.ezcarry]

Hi Noris :

Thanks for your reply, actually I have been using Nucleus+ for long time with current connection without any problem but maybe the machine come out the problem when I am loading and I have been received the message as attached file and please help to teach me how to correct it !!

Thank you !!
Johnson

[benjamin]

Hey @johnson.ezcarry,

Thanks for sharing! We’re having issues connecting to the Nucleus from our servers, could you please use the directions found here and send over a set of Roon Server logs to our File Uploader?

Based on your screenshot, there could be issues related to your current database. Do you have a saved backup or a few of them?

We’ll be on standby for your reply. Thanks!