Unable to connect to Nucleus Plus from iPad and iPhone remotes (ref#6329FQ)

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

Hello; my iPad and iPhone remotes cannot connect to
Nucleus plus. It seems to be on but the small LED on the power button is not lit. Nucleus is properly connected via ethernet. I tried to reboot using IP but I cannot even see Nucleus plus. I tried to unplug/ plugback and no luck. Please help.

Describe your network setup

Connected via range extender - has been working so far for 3 years

Hi @Preetam_Datta,

Please share a screenshot of the Nucleus Web Admin interface.

If you have a monitor/display available, connect the HDMI output of the Nucleus+. This will generate a report from the BIOS that should indicate if there’s a hardware or OS-level issue with this machine.

We’ve noticed you’re running Roon 1.8 - is there a reason why you haven’t updated to Roon 2.0? Please note that the legacy branch is now officially unsupported. We’ll do our best to troubleshoot and assist you if you’d prefer to run 1.8, but we’ll only ship fixes for Roon 2.0.

Thx Connor - lets get through this one and I will upgrade to 2.0
i cannot even connect to Nucleus Web Admin interface

So as a next step you want me to connect via HDMI to a monitor?

Yes, that’s what @connor is requesting.

Seeing what’s on the display (or not) will help to determine the next steps.

Hey folks; it has started working all of a sudden, for no particular reason and I am not sure if you did anything from your end. However, in the back of the unit on the power button, I still don’t see the LED to be lit. In any event, would you please send me a step-by-step direction of how to upgrade to 2.0 as I would like to get that done ASAP.
Many thanks!

@Preetam_Datta here are the instructions to migrate to Roon 2.0 from 1.8:

My goodness
This is rocket science
This is not a simple upgrade

Hi @Preetam_Datta,

There’s a lot of text on the page, as it covers a lot of options, but, the 1.8 to 2.0 Migration is only 4 steps listed under the heading …

RoonOS 2.0 (Nucleus / ROCK)

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Thanks @Carl! @Preetam_Datta if you click the link I provided it lands directly on Nucleus/ROCK section, just 4 steps to migrate from 1.8 to 2.0.

Hi @Preetam_Datta,

You’re in good hands with @Carl and @Robert_F - let us know how the above goes. We’ll be monitoring for any updates your questions you have along the way!

Our team isn’t around on the weekends, but we’ll be back first thing Monday. :+1:

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