Unable to Connect to Nucleus+ rev.B with s.n.548203948940 (ref#KR6KUV)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· Nucleus + rev.B s.n.548203948940

Tell us about your home network

· It was fixed last year and it as the same problem

2

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· No connection from roon

Tell us about your home network

· Nucleus+ rev.B s.n.54B203948940

3

Hi @Jean-Yves_Lefebvre,

Are you able to access the webUI of your Nucleus at all? Here’s more info on how to do this:

Could you please share a screenshot of what you see when you access the webUI? Thank you!

1 Like
4

Hi @Jean-Yves_Lefebvre,

Our diagnostic servers show the Nucleus is online as of this writing. This indicates that the unit has a functioning network interface, which fortunately precludes most hardware problems that would require an RMA.

Is the Nucleus Web Admin page accessible from a browser on your network?

If not, can you please share a little about your network topology? Where is the Nucleus connected relative to your main router and your other Roon Remotes?

5

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