Unable to connect to Qobuz through Roon (ref#EUAY0Q)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

I can't get Qobuz to connect through Roon - my account is fine and it worked previously.

Describe your network setup

I have Roon installed on a QNAP TS-473 over a Google Nest network. I have multiple devices including a WIIM streamer and a Moon 280D. I interface with Roon over an iPad and and iPhone. Everything is updated with the latest firmware, OS etc.

2

Hi @Chris_Lesperance,
Welcome to the Roon community! I’m sorry a problem is what brought you here for the first time. Lets try clearing your cache to see if it helps. You can follow the below steps

  • Exit out of Roon and ensure the RoonServer process is stopped
  • Find and open your Roon database
  • Navigate to RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs

Let us know if you see any improvement after trying this.

1 Like
3

That didn’t solve the issue. Is there anything else that I can try?

4

Hi @Chris_Lesperance,
Thanks for letting us know that you’re still having Qobuz problems. We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

If that doesn’t work can you try connecting the computer running Roon directly to your router via ethernet?

5

Hi Daniel,

I went digging into this. And while I was poking around the network settings, I found an IP conflict. I reset the addressing to dynamic, and the problem is solved. ROON is working much better now.

Thanks for your help.

Chris

1 Like
6

Hi @Chris_Lesperance,
Thanks for letting us know what caused the issue! I’ll mark this post as solved for you.

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