Unable to Connect to Roon ARC 2 Outside Home (ref#IRDX6Y)

Affected Product

Roon ARC

ARC Issue Category

Can’t connect outside the home

Description of Issue

It’s never possible to connect. Even when it says roon core online. Nothing more happens

Roon Core Platform

Windows

Roon Core Specifications

16GB ram intel7

Connected Audio Devices

Topping USB

Home Network Details

Ethernet

Hi @Par_Magnusson,

We should be able to diagnose the blockage, but we’ll need to know a few more specifics about your internet setup and what errors you encounter. Can you please provide the following?

  • The make and model of your internet modem and any routers or switches in your setup.

  • Any diagnostic messages you see displayed (even temporarily) in Roon → Settings → ARC

  • The name of your internet service provider and whether you are using any VPNs that might interfere with their assigned IP address

Thank you!

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