Unable to connect to Roon Nucleus after recent issues (ref#0I4DHC)

Support Nucleus Support
1

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

This problem just started this weekend. Cannot connect to Roon Nucleus. Power light is on, but Roon software does not see the Nucleus. Hardwired ethernet connections and system has been up and running for over a year. Reloaded Roon Remote software but still can't connect. Also, USB out of Nucleus connected to iFi DAC and the DAC is not seeing normal USB connection (light is normally green, and now is amber)

Describe your network setup

1. Ethernet Regen

2

Hello @Jeffrey_Wilson ,

Thanks for your message and sorry to hear about the difficulties. If you try to connect your Nucleus via HDMI to a tv or monitor and turn it on, what do you see, if anything? If you can share a screenshot of what you see, that would be helpful in diagnosing the issue.

3

Well, after letting the nucleus sit for a few days, I turned it on today to check the HDMI output like you suggested, and low and behold its working just fine. I’ll take it, but very disconcerting. Thanks for responding though.

4

Thanks for letting us know its working again. We’ll be here if the problem happens again.

5

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