Unable to connect to Roon Nucleus after troubleshooting steps (ref#L8XRT2)

Support
1

What’s happening?

· Other

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· Other

Describe the issue

I am unable to connect to my Roon nucleus. I have completed all of your suggestions and have not had any success. Please advise. Thank you Mark Mikkelsen

Describe your network setup

We have an xfinity router and service

2

Hi @mikkelsen.mark,
Thanks for reaching out to us about this issue. I’d like to rule out a hardware issue. Can you please connect your Nucleus to a monitor with an HDMI cord and let us know what you see? Additionally can you provide us a screenshot of your Web Admin page for your Nucleus?

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