Unable to connect to Roon Nucleus+ on local network (ref#P934KG)

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

I was listening to Roon when I lost connectivity. I can find my Roon Nuc+ on the network - same network as my laptop and mobile phone. I have the network address but it doesn't respond when I enter it on a webpage nor when I click on the link in my network manager. When I click on my Roon remote, it cannot find the Roon Server.

Describe your network setup

My network set up hasn't changed and I was listening an hour ago. I have a Fritz!Box 7590 router. Ethernet is running to a NetGear Prosafe GS108 switch then to the Roon Nuc+.

And what happens when you select a different roon server?

Nothing happens - it can’t find the Nuc.

Thanks

And the Nuc can be seen on the network.

I’ve tried ‘Configure Roon OS devices on your network’, which goes to the IP address, but it won’t open as the server isn’t responding.

Hi @Philip_Gan,

The Nucleus+ is online according to our servers. From your description, the web administration page is inaccessible. A few things I’d try:

  1. Verify that you aren’t connected to a separate subnet on your other devices
  2. Try a different physical ethernet port on the unmanaged switch. Try connecting the Nucleus+ directly to the router.
  3. If you’re still having issues, connect the HDMI output of the Nucleus+ to a monitor or screen to output hardware diagnostic info. This should indicate whether there are any issues with the network interface itself.

Hi @Connor
Thank you very much! I tried connecting the Nucleus+ directly to the router and was able to connect. Working backwards, I then realised that in my misguided efforts to fix the drop-out, I messed up the switch connections.
All working now.
The HDMI output also showed no issues with the Nucleus+.
Cheers,
Phil

1 Like

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.