Unable to connect to Roon Nucleus (ref#4SKMXY)

[damon.accardi]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· Eero

Click below for next steps with an Eero mesh network.

· I still need help.

Describe the issue

I tried all of the tips mentioned before and all day yesterday I could not connect to my Roon Nucleus, is there a software update that is coming to fix this new bug? Thanks

Describe your network setup

My Nucleus One is connected via Ethernet to my mesh EERO network

[noris]

Hello @damon.accardi ,

Just to clarify here, you have tried to perform a full reboot on the Nucleus as well (press power button once, wait for it to turn off, unplug 30s, plug back in, power on)? I activated diagnostics for your account, but I am not seeing the Nucleus show up in diagnostics. Are you still able to properly access the Nucleus Web UI? If so, can you share a screenshot of what you see listed there?

[damon.accardi]

Noris

Yes, i just reset it as you instructed and it still shows Looking for your Roon and pinwheels? Please advise, not sure what UI is? Im in the Roon App, its white

Thanks
Damon

[daniel]

Hi @damon.accardi,
Thanks for doing the reset!

@damon.accardi

Please advise, not sure what UI is?

The Web UI that @noris asked about is dashboard for your Roon server. It shows information and errors if anything is broken. It looks like this.

This link will show you how to access it. Let us know if you’re able to reach the page, and if you can, please share a screenshot of what you see.