Hello @user59,
We do not offer phone support, but we would be more than happy to assist you right here on the Community website.
We recently received a few reports from our users that Norton 360 falsely positively detected Roon as malware.
How to Check if Norton Quarantined Roon Files
1. Open Norton Security
- Click the Norton icon in the system tray or open it from the Start menu.
2. Go to Security History
- In the main Norton window, click on Security → History.
3. Filter for Quarantine Events
- In the drop-down menu at the top, choose Quarantine.
- Look for entries related to
Roon.exe,RoonAppliance.exe, orRAATServer.exe.
4. Review Quarantined Items
- Select the suspicious item.
- Click More Options to see the file path and reason for quarantine.
5. Restore and Exclude
- If the file is indeed a Roon component:
- Click Restore.
- When prompted, choose Restore and exclude this file to prevent future blocks.
Prevent Future Quarantines
After restoring:
- Go to Settings → Antivirus → Scans and Risks.
- Under Items to Exclude, add the following Roon paths:
C:\Users\<YourUsername>\AppData\Local\Roon\Application\C:\Users\<YourUsername>\AppData\Local\RAATServer\- Or wherever your Roon installation is located.
Let me know if you need help finding the exact install path or adding exclusions.