Unable to Connect to Roon (ref#TQ96SV)

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

I cannot connect to Roon

Describe your network setup

I have Roon on iMac and use my iPad to control

What happens when you try to start Roon Server on your iMac?

Can you post a Screenshot?

I have very limited knowledge of technology.
Roon will not connect to my Lumin P1 steamer. I had it running until 2 days ago but I can no longer connect.

You probably need to read up on Roon Architecture.

Getting Started With Roon is also worth reading.

However, when you install Roon on an iMac, two applications are actually installed. The Roon desktop client (provideng UI and, potentially a Mac hosted endpoint) and the Roon Server (which has no UI associated with it).

In order for Roon to work there must be at least one active Roon Server on your network. In your case, this is likely to be the one running on your Mac.

However, it is possible, that the Roon Server on your Mac is not running automatically. When it is running, you can access the application context menu (right mouse click on Windows - presumably the same on a Mac?) and the check an entry that say something to the effect of ‘Run Roon Server on Startup’. Then Roon Server will start up every time you power up your iMac.

Since the Lumin is Roon Ready, as long as it is connected to your network, it should then be available to use in Roon (at least after it has been enabled in Roon Settings → Audio in the desktop client app or the Roon Remote app on the iPad).

Hello @mike2 ,

Thanks for reaching out. Has it been a while since you’ve used Roon? I noticed that your account is showing an old Roon All-in-one installation as active, so I wonder if something perhaps went wrong with the migration, as Roon now uses a Remote + Server type configuration instead. Do you have any backups or can create a new backup from your iMac? I would give that a try and then reinstall Roon + RoonServer using the below instructions:

Let’s get you on a fresh database and see if your issues persist:

  • Exit out of Roon + RoonServer
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon Server” and “Roon”
  • Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a Windows machine:

All Roon_old on Windows

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

Describe the issue

I am 70 years old and have little understanding of technology. Tech support has sent messages to me but I have zero understanding of what they are suggesting I try. I need to have personal direction to understand how to connect Roon.

Describe your network setup

I have a modem that connects directly into my Lumin X1 streamer

Hello @mike2,

I’ve reopened and merged your new post into this topic, to keep all the history together.
Did you see @noris’ reply to you posted 28 days ago?

Have you tried what he was suggesting?

1 Like

Hi @mike2 ,

Please let us know once you’ve had a chance to look over my reply above, thanks!

I have replied numerous times to the emails sent by @norris but they are all returned as undeliverable. So I will try this way.

When I try to connect to Roon I always get the message,
“Waiting for Roon server. Roon is still trying to connect but it is taking longer than normal”

Mike

I suspect you were replying to email notifications, rather than reply clicking the link to get here and then reply in the support topic.

:+1:

You need to read Mike’s post above, attempt what he is asking you to do and reply back (here in this topic) with how you got on.

If you get stuck or unsure on a specific step, again reply here describe this issue and Roon will get back to you with further targeted advice.

Hello @mike2 ,

Replying over email won’t work. If you are still having issues, please let us know on your forum post, below is a direct link to your topic, thanks!

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.