Unable to connect to Roon ROCK on Mac, iPhone works (ref#I4HFWV)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

I can't connect to Rock on my Mac but can on my iphone

Describe your network setup

Eero Pro 6 Router running eeroOS v7.7.0-8478 and the internet comes in on a BGW320 to get internet from AT&T

2

Just to add some detail. I updated all the software, rebooted the router and even reinstalled Roon after deleting it and cleaning up the Library folder on the Mac book pro. Nothing is working, not sure why the app won’t connect, though I can get to the roon rock on the browser and on the iPhone it connects without issue? When I rebooted the server the app would see the server for a minute and not connect then it disappears.

3

Finally got it to work again. I deleted everything and erased the Library folder by command line rather than just putting it in the trash in Finder using -rm -rf ./Roon. Reinstalled it a third time and it finally worked.

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