Unable to connect to Roon Server after replacing Nucleus with new PC (ref#SVCHCM)

[Han_La]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· *Mesh networks*, *VPN* installed on RoonServer or Roon Remotes, *Antivirus* *software *installed on RoonServer _or _Roon Remotes

You mentioned a VPN. Have you tried disabling it?

· I tried disabling my VPN/proxy connection and Roon still won't connect

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· Eero

Click below for next steps with an Eero mesh network.

· I still need help.

You mentioned antivirus software. Please select the specific Antivirus you have from the list below

· Bitdefender

Click below for next steps with a Bitdefender Antivirus

· I still need help.

Describe the issue

Unable to connect to Roon Server
This problem exist after relacing the Nucleus with a new PC. Roon Server is running on a new Windows 10 PC.
Roon can play music on this PC via the USB output.

Describe your network setup

PC is connected to a tp-link switch using an ethernet cable. The tp-link switch is connected to the Modems also via an ethernet cable.

[Suedkiez (Just a fellow user like you)]

If this screenshot is from the control app on the same PC on which you want to run the server now, you have to set it up by clicking the Use this PC button, NOT Find my Roon Server.

[Han_La]

The control app is on a different PC.

[Han_La]

This message appeared momentary on the control app PC after turning on the Roon Server PC.

[benjamin]

Hey @Han_La,

Thanks for writing in and sharing your report!

@Han_La

Select any of the following components that are present in your local network setup

· Mesh networks, VPN installed on RoonServer or Roon Remotes, Antivirus *software *installed on RoonServer _or _Roon Remotes

To confirm, have you temporarily disabled both your VPN as well as any antivirus software running on either your server machine, or your PC you’re running Roon remote on?

Let’s also refresh your Roon remote database on the PC having issues:

• Create a Backup of your current database
• Exit out of Roon
• Navigate to your Roon Database Location
• Find the folder that says “Roon”
• Rename the “Roon” folder to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

If your issues still persist, please use the directions found here and send over a set of Roon Server logs to our File Uploader?

Thank you!

[Han_La]

Problem resolved by ensuring that all firewalls are turned off. Please close my request. Thanks for your support.