Unable to connect to Roon Server after upgrading ROCK and software (ref#DIBBYC)

[Jason_Raducha]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Roon Optimized Core Kit* (ROCK)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

After upgrading to the newest ROCK and Roon software, I can not connect to the server. It searches for it. The Roon software allows me to "configure" the ROCK, but does not find it.

Describe your network setup

ROCK connected Ethernet. Clients are wifi

[noris]

Hi @Jason_Raducha ,

Thanks for reaching out. I am looking over your account diagnostics and it looks like the ROCK is currently active and has a local IP of 192.168.1.225. I was able to successfully activate diagnostics mode for it and I do see some networking errors, but otherwise things appear to be fairly normal in the logging, and I’m not seeing any signs of SSD issues. Have there been any network changes since it was working? Are there two routers in your setup? Are the Roon apps by any chance using a VPN when the issue occurs?