Unable to Connect to Roon Server Despite Indication of Server Readiness (ref#2YDW2O)

Support
1

Network Setup

· My only router was provided by my ISP

ARC Status

· ARC is *Ready*

Describe the issue

The app is indicating that the server is ready and online. When I press Connect, the app goes on and on but never reach the server. the following message appears : "can't connect to your Roon server"

Describe your network setup

ISP is Bell Canada, router is Sagemcom. Roon server is connecter to router with ethernet cable. Working from my MacBook Pro M1. App is on iPad and iPhone (neither is working)

2

Hello @Martin_Cloutier

Since you’re running macOS, the behavior you’re seeing is consistent with the newer, stricter Local Network permission controls in the recent macOS releases.

Please try the following steps:

  1. Open macOS System Settings → Privacy & Security → Local Network
  2. Make sure Roon and Roon Server are both enabled
  3. Even if they are already enabled, please toggle them off and back on
  4. Fully quit Roon Server from the macOS menu bar / task bar
  5. Reboot your Mac
  6. After reboot, launch Roon again and check if the devices is avaliable again.

Once these permissions are refreshed and the system restarted, your audio devices should reappear.

Please let us know if the issue persists after these steps, and we’ll continue from there.

3

Thank you for your support! I will try this upon my return. Best!

4

Hey @Martin_Cloutier,

Thanks for the update, let us know how troubleshooting goes when you have a chance to look into this further.