Unable to Connect to Roon Server Despite Sign-In Attempt (ref#FI8GKA)

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Roon Optimized Core Kit* (ROCK)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Not able to connect to my roon while i was connected alreadythe day before when try to connect i can see my server when i chose it asks me to sign in to roon and i do it does not connect and nothing happen after , i reinstall roon app i restarted my router and still mot able to connect please help

Describe your network setup

I am connected directly to giga hub from bell

Hello @Roni_berbari ,

Thanks for reaching out. If you press “Select a different Roon server”, do you see your server there and are able to connect then?

Solved thank you i had wrong gateway ip address


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