Unable to connect to Roon server despite successful login (ref#3MPYGG)

[Mike_Site]

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

How can we help?

· None of the above

Other options

· Other

Describe the issue

I sign into my Roon server however it will not connect.

I have 2 Roon servers with 2 subscriptions and this is my first roon account which I have used for years.

Describe your network setup

Grimm MU1 - Netgear 300 switch - AT&T router

[benjamin]

Hey @Mike_Site,

Thanks for writing in, it’s good to see you on the community again!

@Mike_Site

I sign into my Roon server however it will not connect.

Can you be more specific in your connection issue? Are you able to successfully sign into your second Roon account?

Can you get a direct ethernet connection from your MU1 to your primary router, and see if you still have issues? It may be helpful to take a look at a set of Roon Server logs from the MU1 as well, if you could please use the directions found here and send over a set of logs to our File Uploader?

Thank you!