For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.
· Roon Server is on, but I'm still having trouble connecting.
What do you see on your screen?
· "Looking for your Roon Server"
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· Roon on a *NAS* (Synology, QNAP, ASUSTOR)
Select any of the following components that are present in your local network setup
· None of the above
Describe the issue
For the past two weeks, i have been unable to connect to Roon serveur on my Nas Qnap TS453D. The status is "Stopped" in the application. I uninstaled and reinstalled the application but it didn't work. My annual subscription ends in mid-july. What should i do ? Thank you for your reply. Sincerely, Michel
Describe your network setup
Roon server is installed on a Qnap TS 453D, all on a wired network
It looks like you’ve been hit by the recent compatibility shift on QNAP. BlackJack is spot on here—the native QPKG app is no longer supported due to outdated system libraries on the NAS.
Please follow the link he provided to set up the official Docker image via Container Station. This is the definitive path forward for QNAP users to get back online with the latest version of Roon.
Give that a try, and if you run into any snags during the setup, just update us here and we’ll help you through it!
Thank you for your replies. I followed the protocol and was able to run Roon Server on my Qnap. However, i still have one problem : my music library is stored on my Aurender N20, which is on the same network as the Qnap. Roon server on Qnap uses the library of the Docker configuration /share/music in the Qnap. I tried using the roon app on my tablet and changing the music directory, but when i enter the network address of my Aurender N20, it tells me that the address is invalid. I don’t know what to do anymore.
I finally figured out the problem was with the passwords i needed to enter to log into the Aurender. Apparently, now my entire library for the Roon Serveur is correctly targeted in the Aurender. Thank’s everyone for your help.
Since Roon Server is running on my Qnap with Docker, i no longer have access to the Roon Arc on my mobile phone.The connection cannot be made. Was there something specific to program when creating the container ?
I am glad to hear you got the Aurender library sorted out! That is great news. Now, let’s get your ARC connection back up and running.
To answer your question directly: assuming your Docker container was set up using network_mode: host (which is the standard configuration for our QNAP Docker guides), no, you do not need to program or map anything specific inside the container itself. Because it is in “host” mode, the container shares the exact same network identity as your NAS. It behaves just like your old native app did.
The issue here is almost certainly at the router level. Since this is technically a “new” Roon Server instance, your router needs to re-establish the pathway from the outside internet to your NAS.
Here is how to get it connected:
1. Check the Roon ARC Settings
Open the Roon Remote app on your tablet or computer and navigate to Settings > Roon ARC.
Take note of the Port number listed there (often 55000 or 55002).
Check the diagnostic message in red if it fails to connect.
2. Update Your Router’s Port Forwarding
If you previously set up a manual port forwarding rule on your router for your old Roon installation, that rule might be mismatched now.
Log into your router’s administration page.
Find the Port Forwarding section.
Ensure there is a rule pointing the port you found in Step 1 to the local IP address of your QNAP NAS. (If the port changed on the new server, update the router rule to match).
3. Refresh UPnP (If Applicable)
If you never manually forwarded ports and previously relied on UPnP to do it automatically:
Go into your router settings, disable UPnP, save, and then re-enable it.
Go back to Roon Settings > Roon ARC and click the refresh button to see if it successfully negotiates the new connection.
If you are still unable to connect after checking your router, please copy and paste the exact error message you see under Settings > Roon ARC so we can take a closer look!
Wanted to follow up on this. Were you able to check the Roon ARC setting in Roon Remote, confirm which port it is using, and then update your router’s port forwarding or refresh UPnP if that is how your network is set up? If it is still failing, the exact error shown under Settings > Roon ARC would help us narrow it down. Thanks.
