For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.
· I can't turn on Roon Server, I need help.
Describe the issue
I am unable to connect to Roon Server mounted on an SGC i9 SO (sonicorbiter early version) transport. Roon does not show up on the SO home page but is present under the apps Tab as v. 2. so I do not know if it is actually running or not. Concurrently my ORendu show red led, but does not change to yellow and green.
Diagnostics indicate this RoonServer instance is online - however, recent logging shows its unable to reach most upstream services required for functionality, including metadata and time servers.
What is the specific symptom you’re seeing in the Roon GUI? Is the server on the SGC visible there?
The topology you’ve described includes a second router - please verify that multicast forwarding and IGMP snooping are enabled in that router’s settings and that Roon devices and endpoints are all on one subnet.
Specific symptom: I cannot connect to Roon remotely via Wi-Fi with my iPad or phone. Roon does not open/launch. I get a message something like ‘Server not found’ (I’m at work now so do not have direct access to home system). The SGC home page displays the Sonicorbiter OS 2.7 but does not display the Roon app. The Roon app is visible in the installed apps page as v. 2.0. I deleted Roon and downloaded a new version but still no Wi-Fi connectivity with my iPad or phone. The system in the same configuration has been installed for 2-3 years with no problems.
I am using a single router for the my local network. Sonicorbiter (Roon host) and Sonore optical converter>Sonore Optical Rendu both directly connected to same router.
Concurrently the Sonore Optical Rendu does not launch. I ordered a new SD card from Andrew at SGC. Also, having a problem with updating the Sonicorbiter from 2.7 to 2.8. I am sending the unit back to Andrew to check it out and do the upgrades. I do not know if this is related to the Roon failure to launch or not.
Not sure what to try next.
Thank you for your kind assistance. I appreciate it.
It looks like the Sonic Transporter was last seen 3 days ago according to our diagnostics systems, but not at all since then, is it still turned on and connected to the network? What is strange is that both your SonicTransporter and your iPad don’t show as having a valid previous IPv4 address, did you by any chance change something related to your IPv4/IPv6 settings? You may want to try to disable IPv6 in your router as a test to see if that helps.
Noris, thank you for the note. I disconnected the Sonic Transporter yesterday to ship back to Andrew at SGC. The system has worked for several years in the configuration I outlined above. I was away most of the summer and just this last week tried to listen to music for the first time in months. I did not change configuration and no one else would have the access to do so. In its normal state I would see the Roon on the Sonic Orbiter home page and it could be seen on my network. When I turned it on the first thing I noticed that I could not connect to Roon via WiFi with either my iPad or phone, and connect normally via WiFI with either my iPad or phone. I was able to connect by my laptop which was connected to the same network. But that connection was soon lost as well. My router is a plain vanilla router for internet and TV and I would have to check with ATT on how to disable the IPv6 setting.
I did send the Sonore optical coupler and router back with the Sonic Orbiter to Andrew and asked him to test do an end to end test to verify all the components function correctly. I will let you know as soon as I receive the components back and intstall them. For now I think we have to wait to see the results when I receive the components back from Andrew. Meanwhile, my sincerest thanks to the Roon customer support team. I appreciate you help. Cheers, David
