Unable to connect to Roon Server (ref#P8MDLB)

Support
1

What’s happening?

· Other – My issue isn’t listed above

Describe the issue

I can’t connect Roon server

Describe your network setup

Al way search network but can’t connect

2

Hello @Chatchawan_sasirujiw,

Thank you for reaching out.

It looks like your Roon Server is running on a Nucleus, but we aren’t receiving any diagnostics from it, which usually means the device may not be booting correctly or is unable to join the network.

To help us understand what’s happening, could you please:

Connect your Nucleus to a TV or monitor via HDMI

Turn the device on and take a photo of whatever appears on the screen (BIOS, error message, or blank screen).

Please share that photo here — it will give us the clues we need to guide you further.

3

Hi @Chatchawan_sasirujiw,

We haven’t seen a response here yet. Are you able to access the Nucleus Web Admin page? Please share a screenshot if so.

Otherwise, you’ll need to connect the HDMI output of the unit to a monitor to check hardware diagnostics as suggested above. Let us know if there are any errors listed.

4

Hi @Chatchawan_sasirujiw,

We’ve been attempting to request automatic logs from your RoonServer machine, but it hasn’t pinged our servers since you first posted here.

We’ll be most equipped to help if we have a set of RoonServer logs in addition to the HDMI output on a monitor and the WebUI (please see the posts above).

You can use these instructions to find your RoonServer logs and upload a compressed (.zip) set to our secure log uploader here.

We’ll specifically need the RoonServer logs.

We’ll watch for your reply. Keep in mind that with no response, this thread will eventually auto-close due to inactivity.

5

We’re going to allow this thread to auto-close due to inactivity, having not received any response so far from the OP.

@Chatchawan_sasirujiw, if you’re still having issues, you can reactivate the conversation by simply opening a new support request here. We recommend you first try the steps posted above to ensure that the unit has functioning network access.

For clarity, those steps are:

  1. Check the Nucleus web administration interface to see if RoonServer is online and to look for errors.

  2. If you’re unable to access the interface, instead connect the HDMI output of the machine to a monitor and check for errors listed.