Unable to connect to Roon server. Status (mostly) shows 'Not responding'

Support
1

Roon Core Machine

Mac mini (mid 2011)
High Sierra 10.13.6
16Gb, 500Gb SSD
Roonserver v1.8 (build 913) stable

Networking Gear & Setup Details

Wifi Linksys Velop Mesh

Connected Audio Devices

Main client is iMac, various chrome cast, ropieee clients

Number of Tracks in Library

Approx 5000
Tidal integrated

Description of Issue

Working fine until recently. Now Roon server shows status as ‘Not responding’ (occasionally cycles ‘Started’, ‘Error’ etc.). Not visible to clients (occasionally main client shows core device and ‘Connection Failed’ message)

Link to logs:

https://drive.google.com/file/d/1YuIJmYIMCztNJZ9ugADrRI1fKikxpmOn/view?usp=sharing

2

11 days and no acknowledgment.

This is a commercial product that has a very high annual subscription - some level of support should be expected.

In the end, I’ve re-installed the software on the server. It now works but I’ve lost a bunch of settings, history of course.

Unimpressed and will probably not re-new

3

If you have a backup from previously restoring it should re-instate your settings and history etc.

4

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