Unable to connect to Roon via Nucleus but works on Mac mini (ref#6IQFG4)

[Mark_Jansky]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· Just the Roon logo

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

I am unable to connect to Roon via my nucleus. I can connect via my Apple Mac mini. When I launch Roon on my computer I see both as options. When I connect to the nucleus all I see is the half circle with the wavy lines.

I tried all of the troubleshooting suggestions and nothing has worked.

Describe your network setup

My router is NetGear orbi, and my router is arris surfboard

[benjamin]

Hey @Mark_Jansky,

Thanks for writing in and sharing your report! Welcome to the community as well - sorry it’s an issue that prompted your initial post.

Have you tested access to the webUI of your Nuclues yet? Here’s more info on how to do that:

RoonOS webUI

This will help pin down if the issue is Nucleus related, or network related.

If you’re not able to access the webUI, can you hook up a monitor via HDMI to the Nucleus, and share a screenshot of what you see?

We’ll be on standby for your reply!