Unable to connect to RoonServer from remote clients (ref#GMQW6B)

[kerrsporty48]

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

Unable to connect to server

Describe your network setup

Hi, message appears ‘Choose your Roon Server’. The Roon server is the brain of your Roon system. It manages your audio devices, music library and any Roon remotes on your network.

[Wade_Oram]

Are you attempting to run Roon Server on a Windows PC or a MAC or are you running it on another device like a Nucleus, a NUC running RoonOS (ROCK) or even as NAS?

The answer will have a significant impact on the nature of the solution.

If you are trying to run Roon on a PC or a Mac, you should be aware that the Roon installer actually installs two applications: Roon and Roon Server. Roon Server needs to be run separately from Roon. Once running, there is an option to ‘launch at startup’ which should probably be enabled. For example, On my Windows 11 PC:

I don’t use Apple devices, but I believe that the application package for Roon also contains Roon Server. More details are provided in a post at:

How do I start the Roon Server

OK. In this case, you can start it manually. Unfortunately, the Roon Server launcher is hidden inside the Roon app package, so you have to go there like this: Finder > Applications, find Roon and right-click it. In the context menu, click Show Package Contents. You will see a folder, Contents. Enter it and you will see the RoonServer launcher. Double-click it to start RoonServer. You can also drag the icon to the Mac’s Dock.

If this does not help, you should describe your Roon system setup in more detail:

• On what device is your Roon Server installed?
• What OS does it run? (Nucleus and ROCK installs run RoonOS).
• How is the Roon Server device connected to the Router that manages the ISP connection? It should be using a wired ethernet connection with nothing (WiFi extenders, Mesh WiFi etc) between (except, optionally, normal ethernet switches).

[daniel]

Hi @kerrsporty48,
Thanks for writing in to ask about this issue. The questions @Wade_Oram asked are a good starting point for diagnosing this issue. We’re looking forward to your response!