Unable to connect to RoonServer from Roon Remote app on Mac. (ref#ASILTV)

[Koravit_Sethaputra]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I see my Roon Server, but I still can't connect.

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

can not connect

[benjamin]

Hey @Koravit_Sethaputra,

Thanks for writing in! Sorry to hear you’re having issues getting Roon up and running on your Windows machine.

@Koravit_Sethaputra

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won’t connect even after checking this aspect

Can you provide more detail into what you’ve checked here? What happens if you temporarily disable your windows firewall? Does the issue persist?

Our servers aren’t able to connect to your Roon Server, could you please use the directions found here and send over a set of logs to our File Uploader? This will help our team better investigate potential causes to your issue.

Thanks!