Unable to connect to RoonServer on multiple remotes (ref#EG70FU)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Hi Roon-Team,

Tell us about your home network

· Hello Roon team, good day!

If I could send you screenshots, you would be able to quickly assess the situation.

Fatal error caused by Roon,
system crashes,
Roon closes unexpectedly, crashes
Oh oh, something is wrong in a pop-up from Roon
...

In the Roon Info section, the Roon Server field says that the latest version is already in use, but Roon Remote Control says “Waiting for Roon Server.”

The Roon Server status is indicated as: Roon Server Status: Running.

I use Roon Remote and Roon Server on a MacBook Pro with macOS 15.7.3 - and the computer is used exclusively for music playback and was extremely stable “until Roon came along.”

I am desperate because I have been unable to solve the problem despite hours of trying and searching the internet. Perhaps you have an idea (or hopefully, you certainly do)?

My guess is that I am not staying “stable” connected to your server or that the Roon Server is not consistently connected or recognized. This is because the crashes do not occur when playing music, but when “reading hard drive, indexing” and “waiting for your Roon Server” (which is installed on the same computer as mine) is regularly displayed, and then problems occur.

Very strange - can you please help me? I have been trying for two months and am annoyed.

I wish you all the best.

Have a nice day,

Jens.

Hello @Snej,

Thanks for sharing your issue with us.

Could you please clarify the exact nature of the problem?

  • Is the Roon Server application crashing (shutting down unexpectedly)?
  • Or are you only experiencing trouble connecting your Roon Remote devices to the Server?
Also, could you please re-attach your screenshot? It appears it did not load properly in your previous post.

Finally, to help us investigate, please note the exact local time the next time the problem occurs, and then collect your Roon Server logs:

  1. Collect Logs:

    How to collect Roon Server Logs

  2. Upload Logs:

    Please upload the files here:

    Logs Storage

Thanks.

Hello @Snej,

YES!

I just reproduced the problem:

Clicked on the small green spinning circle, "Add music to music library… identified and the blue bar starts slowly and after a few minutes, new window:

“There was a problem loading your library.”

Then I am asked to restore a backup, even though I “only” wanted to import the data.

I created the current log afterwards and sent it to you.

I hope that’s okay.

@Snej,

Thanks for confirming.

Could you please turn on your Mac and ensure Roon is running?

Once the machine is online, we should be able to automatically retrieve a diagnostics report and review the logs to investigate further.

Please let us know when it is up.

Thanks.

Roon is running, Roon Server Status is: running… online, please investigate further, thank you very much!

Hello @Snej ,

Thanks for confirming Roon is running. We were able to retrieve diagnostics and have been able to locate the issue, it looks like your Roon Server has run out of space:

Critical: scx: System.IO.IOException: No space left on device : '/Users/snej/Library/RoonServer/Database/

I would clear out some space on the device. Do you have any backups of your Roon database made? It may be safer to restore from a backup to avoid issues down the line.

Hello and good day Roon Team,

Indeed, I was able to free up a lot of storage space by deleting APFS snapshots and music data that had been stored locally up to that point.

I will test the result and can well imagine that it has certainly been useful and your answer helpful, but I fear that there is another problem: When I first wanted to start a backup today, Roon told me in the “Settings - Info - Roon Remote Control” section, “Waiting for Roon Server” (instead of the expected message: The latest version is already in use, as is the case with the box directly below it (Roon Server This Mac), and at the same time the top line shows that the Roon Server status is “running.” The backup could NOT be started, and the next screen informed me that "Waiting for your Roon Server, does not appear to be running. Starting Roon Server did not work, but as already mentioned, the top line of the monitor shows the server status as “running.”

Hopefully you have an idea what I can do - so that the “waiting for the Roon server” comes to an end.

If you could please send me a link, I will send you a screenshot of what I described above.

Thank you in advance.

You can post screenshots here. See:

Posting screenshots on Community


Hi all,
Just to reiterate, the core and endpoint are located on a single MacBook.
Thank you for your support!