# Unable to connect to SonicTransporter Roon Server (ref#4TODPY)

**URL:** <https://community.roonlabs.com/t/unable-to-connect-to-sonictransporter-roon-server-ref-4todpy/326814>\
**Category:** Support\
**Created:** [October 30, 2026, 6:23pm UTC](https://community.roonlabs.com/t/unable-to-connect-to-sonictransporter-roon-server-ref-4todpy/326814 "2026-10-30T18:23:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![robert\_allen2](https://community.roonlabs.com/letter_avatar/robert_allen2/32/5_5575768a8748004e209b776fc1b2916d.png) [@robert\_allen2](https://community.roonlabs.com/u/robert_allen2)\
**Post date:** [October 30, 2026, 6:23pm UTC](https://community.roonlabs.com/t/unable-to-connect-to-sonictransporter-roon-server-ref-4todpy/326814/1 "2026-10-30T18:23:17Z")

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#### Is Roon Server running?
 

· Yes, Roon Server is turned on and running.

 
#### What do you see on your screen?
 

· "Waiting for your Roon Server"

 
#### What happens if you press the "Select a different Roon Server" button?
 

· I don't see Roon Server.

 
#### Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
 

· No, the issue remains the same

 
#### Please select how you've connected your Roon Server to the internet
 

· Roon Server is connected by \*Ethernet\*

 
#### Have you checked your firewall settings to ensure that Roon is allowed through?
 

· Roon still won't connect even after checking this aspect

 
#### Have you verified that Roon Server is on the same subnet as your Remotes?
 

· My Remotes and Server are on the same subnet and I still can't connect

 
#### Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
 

· I've reinstalled the Roon Remote but it did not help

 
#### What is the operating system of your Roon Server host machine?
 

· \*Prebuilt Branded Roon Server\* (SonicTransporter, Innous, Merging...)

 
#### Select any of the following components that are present in your local network setup
 

· None of the above

 
## Describe the issue
 

can not connect to my sonictransporter roon server

 
## Describe your network setup
 

eero router ethernet to my server but work yesterday no changes

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**Author:** ![benjamin](https://community.roonlabs.com/user_avatar/community.roonlabs.com/benjamin/32/348120_2.png) [@benjamin](https://community.roonlabs.com/u/benjamin)\
**Post date:** [October 30, 2026, 8:22pm UTC](https://community.roonlabs.com/t/unable-to-connect-to-sonictransporter-roon-server-ref-4todpy/326814/2 "2026-10-30T20:22:22Z")

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Hey @robert_allen2, this sounds like the Server is up on the SonicTransporter, but the Remotes are not discovering it on the network.

Since your eero setup changed only in the sense that connectivity failed without an obvious configuration change, I’d like to focus on the network path first. Please check two things:

- Can you open the SonicTransporter’s RoonOS web interface and confirm whether Roon Server is shown as running there? The [RoonOS WebUI](https://help.roonlabs.com/portal/en/kb/articles/roonos-web-ui) is the fastest way to verify the server’s status on the box itself.
- Please confirm whether the SonicTransporter and your Remotes are still on the same subnet, using [How do I know my devices are on the same subnet/IP range?](https://help.roonlabs.com/portal/en/kb/articles/how-do-i-know-my-devices-are-on-the-same-subnet-ip-range)

If the WebUI shows Roon Server running but the Remotes still only say “Waiting for your Roon Server,” please let us know whether the SonicTransporter is wired directly to the eero or passing through any switch. Thanks.

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**Author:** ![Arlen](https://community.roonlabs.com/user_avatar/community.roonlabs.com/arlen/32/231604_2.png) [@Arlen](https://community.roonlabs.com/u/Arlen)\
**Post date:** [October 30, 2026, 8:44pm UTC](https://community.roonlabs.com/t/unable-to-connect-to-sonictransporter-roon-server-ref-4todpy/326814/3 "2026-10-30T20:44:23Z")

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> [@benjamin](#):
>
> - Can you open the SonicTransporter’s RoonOS web interface

A SonicTransporter’s interface can be reached by surfing to this address: [https://sonicorbiter.com/](https://sonicorbiter.com/)