Unable to connect to Tidal on Roon (ref#F75RHC)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· Something wrong no connection with tidal

Tell us about your home network

· Altima telecom router home gateway zxhn H268A

2

Hello @Jean-Yves_Lefebvre

Thank you for reaching out. We would be happy to help you get back to your music!

To reconnect your streaming service, please navigate to the following area in your Roon app:

  1. Open Settings.
  2. Select the Services tab.
  3. Click Edit or Add Service next to TIDAL to enter your login credentials.

If you receive a specific error message when trying to log in there, please let us know what it says.

3

Hello vadim could not fix the problem as you told me ive it tell me on tidal modified and still telling me to upgrade on tidal that ive had done what should i do

4

Cant not enter credidential it tell me always on phone and tablet upgrade tidal ive upgrade tidal with success but roon don’t seem to connect also my sonos move can you help me thank you

5

Hey @Jean-Yves_Lefebvre,

Thanks for the update! I reviewed the diagnostic logs from your system and identified the issue. Your Roon Server is holding onto an old, expired TIDAL login token, which is preventing Roon from recognizing your upgraded TIDAL account and causing it to keep prompting you with the upgrade message.

03/20 14:22:18 [Local 03/20 14:22:18] Debug: [easyhttp] [111317] POST to https://api.tidal.com/v1/logout?countryCode=CA returned after 60 ms, status code: 401
03/20 14:22:18 [Local 03/20 14:22:18] Warn: [tidal/http] POST https://api.tidal.com/v1/logout?countryCode=CA => Unauthorized {"status":401,"subStatus":6001,"userMessage":"User does not have a valid session"}
03/20 14:22:18 [Local 03/20 14:22:18] Warn: [tidal] got token expired with no accountdata.

Here’s how to resolve this issue by creating a fresh connection to TIDAL:

  1. Log Out: Open Roon and navigate to Settings > Services. Under TIDAL, click Edit and "Logout".
  2. Restart Roon: Once logged out, please restart your Roon Server completely.
  3. Log Back In: After the restart, open Roon, go back to Settings > Services, and log into TIDAL again with your credentials.
Following these steps will generate a fresh authentication token, and Roon should recognize your TIDAL subscription upgrade. Let us know how it goes!
6

Ok. Vadim had to pay for a informatic tech to résolve the problem.a thank you could not résolve by myself sorry.

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