Unable to control volume from app, receiving 'volume is fixed' message (ref#L7M234)

[Paul_Segall]

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

suddenly i can’t control volume from app - i get a “volume is fixed” message - can you help?

Describe your network setup

i really can’t provide all that info - my server is a nucleus (2021 model) and my other stuff is cambridge audio media streamer and integrated amp - roon arc is fine and music plays fine through roon but can’t control volune anymore

[bearFNF]

Have you looked at your device setup to see if its set to “fixed volume” and whether you can change it to DSP volume?

[Carl]

@Paul_Segall

cambridge audio media streamer and integrated amp

• What is the specific model / version of the CA device?
• How is is connected to Roon?

Also, what troubleshooting steps have you tried (ie rebooting Roon and the CA device)?

[daniel]

Hi @Paul_Segall,
Thanks for reaching out to let us know about this issue. @bearFNF’s suggestion is also my first instinct based on the error message you got. However if that turns out not to be the issue please provide the information that @Carl asked for.