Unable to download Roon app on iMac (ref#NNGHH5)

Support
1

What is the operating system of your Roon Server host machine?

· MacOS

What kind of device are you using to perform the login?

· iOS

Where are you trying to login?

· I can't log into Roon

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· Can't download roon app to my iMac

Describe the issue

i can't download the roon app to my iMac

Describe your network setup

was Ipad Moved to my iMac can't get roon app downloaded to iMac

2

Hi @dennis_miller,

Thank you for your post.

Diagnostic logs show you might have logged into Roon, at least on your server, since you posted. Can you please confirm you’re still having issues signing in?

If you navigate to the Roon account page in a browser, are you able to login ther

Please ensure you have local network access enabled in your Mac privacy & security settings, as an aside.

Thank you!

3

Hi @dennis_miller,

Wanted to follow up on this. Have you had a chance to try logging into your Roon account page in a browser, and can you confirm whether you are still seeing the sign-in problem on the iMac? Please also check that local network access is enabled in your Mac privacy and security settings, since that can affect Roon on macOS. If you can reply with what you are seeing, we can take it from there.

Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.