Unable to edit LastFM connection in Roon (ref#GJOSYV)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· LastFM login has failed, but I can't edit the connection in Roon. When I click "Edit", it pops up a dialog telling me to edit the connection, then returns me to the main Services screen.

Tell us about your home network

· GL.iNet MT6000

2

I can confirm this issue. I’m also unable to change my login credentials.

3

Hi @matt, @zonurben,

If you login to

directly from their website and navigate under your profile to Settings → Applications, do you still see Roon listed as an active service? When does it say “last used?”

4

No.

Incidentally, my Lastfm password had expired and I had to reset it to login to the website, in case this is relevant to how Roon got into this state.

5

Hello @matt

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

6

My problem is that I no longer have the Last.fm account: It’s been deleted. In Roon, I just wanted to delete the link. When I click “Edit” in Roon, I see the following buttons: ‘Done’ and “Retry.” So I can’t seem to get any further with removing the LastFM-Connection…

But I wouldn’t be able to link a newly created Last.fm account either… I’d have to delete the Roon user…

7

I have the same issue. See also the short screen grab.

lastfm retry

8

I just clicked Edit/Retry a few times, starting at 8:35am Sydney time.

9

I think you can reproduce this issue with these steps:

  1. Connect Roon to a last.fm account
  2. On the last.fm website, change your password
  3. Restart the roon server

It’s then impossible to unlink the last.fm account or enter the correct password