Unable to find album in Roon

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1

I cannot find album norah jones the fall

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This is a really old thread, but the principle still stands, what format is your copy in? What is your folder structure?

I had one the other day. I copied the files elsewhere, scanned with Roon then cleaned up my Roon database. I then added the files back and rescanned. The album then reappeared and I was able to properly identify the album.

4

Thanks for reaching out to us, @suradat_arunyanart!

First, I’d like to point out some documentation we have that may be helpful here. In our KB we have an article about Skipped Files and an article about why some files might be missing from Roon.

If you go to Settings > Library > Skipped Files do you see any of your missing files there?

If they’re not showing as skipped and it looks like they should be importing, let me know! Screenshots of these files in their storage location would be helpful for discovering what may be happening.

Thanks,
Dylan

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