Unable to find and format internal SSD via web app (ref#IP1DEC)

Support Nucleus Support
1

Select your Nucleus model from the list below

· Nucleus One

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

I can't use the web app to find and format the internal SSD

2

Hello @Michael_Shaw ,

Thanks for reaching out. Can you please confirm if you are able to access the Nucleus Web UI at all? Has this Nucleus been setup and logged into already, or is this a new install?

3

Hello @Michael_Shaw,

Just checking in on this. Were you able to access the Nucleus Web UI, and do you know whether this Nucleus was already set up and signed in, or if it is still a fresh install? If you have a moment, send over what you are seeing and we can take it from there, thanks.