Unable to find Roon server, frustration with service (ref#XWJK22)

[gbprint6559]

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· Can't find server this Roon is a complete JOKE

Tell us about your home network

· Frontier - Qobuz works fine

[Glimmer]

@gbprint6559

Can’t find server this Roon is a complete JOKE

This is not much to go on, could you share a few more details?

[vadim]

Hi @gbprint6559,

I understand it is frustrating when you can’t connect to your server, but we will need more specific details about your setup in order to help you troubleshoot this effectively.

While knowing your ISP is Frontier is helpful, we need to understand your local network environment and hardware, as that is how Roon communicates. Please provide the following information:

1. What device is hosting your Roon Server? (e.g., Mac, Windows PC, Nucleus, ROCK, etc.)
2. What is your exact network topology? (Router make/model, any switches, mesh nodes, and how the Server is connected to the network).
3. Where does the error occur? Are you trying to connect a remote device on your home network, or are you trying to use Roon ARC outside the house?
4. What is the exact error message you are seeing on your screen?

As a basic first step, please try a full network reboot: power cycle your Frontier router, your Roon Server device, and the remote device you are trying to use.

We’ll be on standby for your reply with the requested details so we can figure out what is going wrong here.

[noris]

Hi @gbprint6559,

Just circling back on this. Were you able to restart your Frontier router, your Roon Server, and the remote device, and can you share the device hosting your Roon Server, your network setup, and the exact error you’re seeing? If this is about a local Roon Remote connection or Roon ARC outside the house, that detail will help us narrow it down.

[gbprint6559]

Again I keep loosing Roon on my computer. It’s there than it’s not it keeps saying “Looking For Roon Server” I uninstalled the Roon and reinstalled it still the same issue. I have no issues Quboz Connect it works perfect it never drops out. If I try launching Roon from the desktop it doesn’t launch. I have to go to applications and launch it from there and that process is a hit and miss. Not sure why one streaming service works fine and the other is a headache.

[benjamin]

Hey @gbprint6559,

Sorry to hear your issues persist! Simply dragging the Roon app to the trash and reinstalling it usually doesn’t fix this particular behavior on a Mac. macOS separates the application from your database and configuration files, meaning a standard reinstall just reloads the app while keeping whatever broken setting or corrupted database file is causing the headache in the first place.

On top of that, macOS Sequoia (15.x) has some notorious, documented quirks with how it handles local network permissions for third-party apps. Let’s tackle this with targeted troubleshooting steps.

Before anything else - a quick and easy test : if you temporarily disable your macOS firewall, are you able to connect to your Roon Server properly?

macOS 15 introduced much stricter local network security. A very common issue with Roon on Sequoia is that the OS silently revokes network permissions, even though the settings menu says everything is allowed.

1. Go to your Mac's System Settings.
2. Navigate to Privacy & Security > Local Network.
3. Look for Roon and/or RoonServer in the list.
4. Toggle the switch OFF, wait a few seconds, and toggle it back ON.
5. Quit Roon completely and try to open it again.

The fact that Roon won't launch from the desktop shortcut and is "hit or miss" from the Applications folder strongly suggests that a background process of Roon didn't shut down properly. When you try to open it again, the Mac thinks it's already running and refuses to launch a second instance.

1. Press Command + Space to open Spotlight, type Activity Monitor, and press Enter.
2. In the search bar at the top right, type Roon.
3. If you see processes named Roon or RoonServer running, click on them to highlight them.
4. Click the X button at the top of the Activity Monitor window and select Force Quit.
5. Try launching Roon again directly from your Applications folder.

Thank you!