Unable to "force rescan" in storage settings, rescan tab clicks off immediately (ref#FODRHL)

[Douglas_Johnston]

What’s happening?

· Other

How can we help?

· I'm having trouble adding music to my library

Other options

· Other

Describe the issue

I am unable to "force rescan" in storage setting

Describe your network setup

Mac/netgear router/trendnet switch/sonictrasport 5i/4T SSD in sonic transport 5i storage bay

[alex_h (Alex)]

Good day @Douglas_Johnston !

We’re sorry to hear you struggle with scanning your library.

Can you please share with us a bit more details of what does or does not happen when you try to rescan your library ? (screenshot or video is appreciated)

Also, please share a time stamp (time + date) of when do you try to rescan, that’ll help us to narrow down the scope of the issue.

Thanks!

Regards.

[Douglas_Johnston]

when I click rescan it flashes on and off, I have a video but I am unable to attach it

[Douglas_Johnston]

[Douglas_Johnston]

Hi Alex

My File is QuickTime
They won’t let me send in this formate
What should I do … convert to ?

Thank you
Douglas

[benjamin]

Hi @Douglas_Johnston,

Feel free to upload the video here:

https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external

Does this occur no matter the Roon remote device you use? Or, is it only with your iMac?

If it’s only your iMac, lets refresh Roon (not Roon Server) and see if it helps:

• Exit out of Roon
• Navigate to your Roon Database Location
• Find the folder that says “Roon”
• Rename the “Roon” folder to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists

Thank you!

[Douglas_Johnston]

on both my Mac and iPad the rescan button flashes as
opposed to the rotating arrow

[Douglas_Johnston]

I I refreshed Roon by reinstalling, not able to force rescan after adding files to storage

[benjamin]

Hi @Douglas_Johnston,

Thank you for the update and for uploading the video! Based on the video, that is actually expected behavior.

I can confirm the force rescan operates the same on my end - although it’s brief, it does trigger a rescan. If there are no new files that haven’t already been seen, Roon will pick them up.

Certainly, let me know if you have any additional questions, though! Thank you

[Douglas_Johnston]

Thank you for your help, I have replaced the 2T SSD with a 4T SSD in my sonic transporter 5i, I have been patiently trying to move files from the 2T SSD to the 4TSSD the cloud storage was complaining that it was full
so I increased that storage
things are better this evening.
Thank you again,
Douglas

[vadim]

Hello @Douglas_Johnston

Thank you for the update.

Please let us know if you have any other questions or concerns.

[connor]

Hi @Douglas_Johnston,

We wanted to check in to see how things were performing since a few days had passed. Thanks!

[Douglas_Johnston]

My system and Roon are up and running, thank you for the follow up!
Douglas