Unable to Get Past Choosing Roon Core

[Gina_O_Hara]

Dylan, I’ve not been able to get past Choose your Roon Core for several weeks. It shows initializing…and Searching for Roon OS Core… but I can’t get anywhere with it.

[Geoff_Coupe]

Gina, welcome to the Forum. I’ve moved your post to the Support category of the forum and made it a New post, so that it will be seen, and responded to, by a member of the Support team. In order to help the diagnosis, can you please provide additional info as described here:

I'm having a problem with Roon -- how do I report it?

How To Get In Touch With Roon Support If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the #support category. To help our team resolve your issue, please make sure to describe the issue, and describe your setup: Describe The Issue When you start a thread in the #support category, Roon Support will need to know: What’s not working How often the issue occurs This could be “every time I start the app”, or “every time I click a certain b…

[beka]

Hey @Gina_O_Hara,

I’m sorry to hear about the trouble and about our delayed response…

We’d love to help you use your Roon Core again. Could you please share details about your setup, as suggested by @Geoff_Coupe (thanks a million @Geoff_Coupe ). Dylan and the technical team will then be able to make educated suggestions to resolve this.

Thanks in advance