Unable to group Sonos when one device is a "Roam" (ref#7YVWT9)

[David_Crosbie1 (David Crosbie)]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Can’t group Sonos when one is a “roam”

Describe your network setup

Cisco meraki enterprise wired / wireless. Core is wired

[David_Crosbie1 (David Crosbie)]

For more info

I can play to the roam just fine. I can transfer from a grouped Sonos zone, to the roam just fine.

But when I try to group my “roam” with the rest of the Sonos speakers in my home, the music freezes and won’t resume play until I remove the roam from the group.

[daniel]

Hi @David_Crosbie1,
Thanks for reaching out to us about this issue. Besides the roam what other Sonos devices do you have and how are they connected?

[David_Crosbie1 (David Crosbie)]

I have a couple of Sonos play:1’s

Both wireless

One in kitchen and one in bedroom. They play fine and I can group them

[noris]

Hi @David_Crosbie1 ,

Thanks for confirming that the other zones work as expected without the Roam included. Can we kindly ask that you verify the firmware version on the Roam and other devices and post a screenshot of the details here?

Additionally, we enabled diagnostics mode for your Roon Server and have found one of the playback attempts. I’m not seeing any specific errors, but I’ll run it by the team, it would be good to know the firmware versions so I can pass this on as well, do let us know when possible, thanks!