Unable to hear music during trial period (ref#SYOJI1)

[james.bechdel]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only local library *music is affected.

Where is your local content stored?

·

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· No, lower sample rates are still affected

Do you have an approximate timestamp of when the issue last occurred?

· 3/27/26. 1pm

What are the make and model of the affected audio device(s) and the connection type?

· PS Audio stellar GainCell DAC and PS audio mono block amps and UltraRendu

Describe the issue

trial issue can't hear music

Describe your network setup

Ethernet connected to UltraRendu Mac

[benjamin]

Hey @james.bechdel,

Thanks for writing in and for sharing your report! Do you run into this issue if you enable the system output of your mac as an audio zone and attempt playback?

The logs show that when you attempt to play music to the James Bechdel zone, the playback state transitions to PLAYING but remains stuck at 0:00.

As a next step, go to Settings > Library and set “Background Audio Analysis Speed” to Off or Throttled to see if playback resumes.

If you haven’t yet, reboot your server machine and endpoints and see if the same issue occurs.

Thank you!